Privacy Policy

Last updated: November 2024

Introduction

CardEase Tech ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

Information We Collect

Information you provide

  • Contact information (name, email, phone number)
  • Business information (business name, location, industry)
  • Financial documents (merchant statements for analysis)
  • Communications with us

Information collected automatically

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent
  • Referral source

How We Use Your Information

We use your information to:

  • Provide our services, including statement analysis and quotes
  • Respond to your enquiries
  • Send service-related communications
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing

We process your data based on:

  • Consent: When you submit forms or upload documents
  • Contract: To provide our services
  • Legitimate interests: To improve our services and market our business
  • Legal obligation: To comply with applicable laws

Data Sharing

We do not sell your personal data. We may share information with:

  • Our technology partners (for service delivery)
  • Professional advisors (legal, accounting)
  • Regulatory authorities (when required by law)

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy. Merchant statements uploaded for analysis are deleted within 30 days unless you become a customer.

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website.

Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:

Email: info@cardeasetech.co.uk
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE